Punitive Damages – the woke version

Title: “Restorative Justice”

[Scene: A call center. The phone rings, and a customer service representative named Alex answers.]

Alex: Good afternoon, thank you for calling Restorative Justice Solutions. This is Alex speaking, how may I assist you today?

Caller: Yeah, I wanna talk about some issues I’m having with my landlord.

Alex: Of course, I’m here to help. What seems to be the problem?

Caller: Well, they’re trying to evict me, claiming I’m behind on rent, but it’s not true. I’ve got all the receipts to prove it.

Alex: I understand how stressful that can be. Let’s work together to find a solution. Have you communicated your concerns with your landlord?

Caller: Yeah, but they’re not listening. They just keep threatening legal action.

Alex: I’m sorry to hear that. Rest assured, we believe in resolving conflicts through open communication and understanding. Have you considered mediation as an alternative to litigation?

Caller: Mediation? Hmm, I never thought about that. How does it work?

Alex: Mediation is a voluntary process where a neutral third party helps facilitate a conversation between you and your landlord. It allows both parties to express their concerns and work towards a mutually agreeable solution.

Caller: That sounds a lot better than going to court. I’m tired of all the aggression and hostility.

Alex: Exactly, we promote a culture of empathy and collaboration. Would you like assistance in setting up a mediation session?

Caller: Yes, please. That would be great.

Alex: Wonderful. I’ll gather some information from you and reach out to your landlord to initiate the process. Our goal is to foster understanding and repair relationships, rather than resorting to punitive measures.

Caller: Thank you so much for your help. It’s refreshing to encounter a company that values harmony and justice.

Alex: You’re very welcome. Remember, we’re here to support you every step of the way. Let’s strive for a resolution that benefits everyone involved.

[The call ends on a positive note, with both parties feeling empowered and hopeful for a peaceful resolution.]